Terms of service

Welcome to Mio. online store, owned and operated by Mio Nutri PLT (Reg no: 202504002729). Mio. operates this website, referred to as "we", "us", or "our". These Terms and Conditions ("Terms") govern your use of Mio. online store ("Service"), including the purchase of products sold through the Service. Please read these Terms of Service carefully before accessing or using our site. By accessing or using the Service, you agree to be bound by these Terms.

1. Online Store Terms
By agreeing to these Terms of Service, you confirm that you are of legal age in your jurisdiction or have given consent for any minors to use the site under your supervision. Use of our products for unlawful and illegal purposes is prohibited, as is the transmission of malicious code. 

2. Health Conditions And Product Suitability
It is your responsibility to verify whether our Products are suitable for your pets. We are not veterinarians and do not offer veterinary advice. We make no representations or warranties as to the suitability of our products for any individual pet and disclaim all liability arising from any adverse reactions. If you are concerned whether our Products are suitable for your pet, please consult with your veterinarian directly.

3. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You acknowledge that your content (excluding credit card information) may be transferred without encryption across different networks and may be adjusted to meet technical requirements. Credit card information is always encrypted during transmission. You agree not to copy, reproduce, sell, or exploit any part of the Service or website without our written permission. Section headings are included for convenience only and do not affect these Terms.

4. Accuracy, Completeness and Timelines of Information
We do not guarantee and are not responsible if the accuracy, completeness, or timeliness of information on the site. Historical information may not be current, and we reserve the right to modify content without notice. Any reliance on the material on this site is at your own risk. You agree that it is your responsibility to monitor changes to our site.

5. Modifications to the Service and Prices
Product prices are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without liability.  We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

6. Products or Services (if applicable)
Certain products or services may be available exclusively online and may have limited quantities. We made every effort to display the colors and images of our products as accurately as possible but cannot guarantee accuracy. We reserve the right to limit sales and discontinue products at any time. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

7. Accuracy of Billing and Account Information
We reserve the right to refuse, cancel orders or limit quantities. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to promptly update your account and any other information so that orders can be complete and we can contact you as needed.

8. Optional Tools
We may provide access to third-party tools over which we have no control or oversight. You acknowledge and agree that such tools are provided “as is” and “as available,” without any warranties, representations, conditions, or endorsement of any kind. We shall not be liable for any issues arising from or related to your use of these optional third-party tools. Your use of such tools is entirely at your own risk and discretion, and you are responsible for reviewing and accepting the terms set by the relevant third-party providers. We may, from time to time, introduce new features, services, or tools through the website. These will also be subject to these Terms of Service.

9. Third-Party Links
Our Service may include content or links from third parties. These links may take you to websites that are not affiliated with us. We are not responsible for the content, accuracy, or practices of these third parties, and we are not liable for any issues arising from your use of their websites, products, or services. Please review their policies before making any transactions. Any questions or concerns should be directed to the third party.

10. User Comments, Feedback and Other Submissions
If you send us any content—whether requested (like contest entries) or voluntarily (such as ideas or suggestions)—you agree that we may use it freely, without restriction or compensation. We are not required to keep your submissions confidential or respond to them. We may remove or edit content that we consider unlawful, offensive, or in violation of these Terms. You agree that your content will not infringe on others’ rights, contain harmful or illegal material, or include viruses or malware. You must not impersonate others or provide misleading information. You are responsible for what you submit, and we are not liable for any content posted by you or others.

11. Personal Information
Your submission of personal information is governed by our Privacy Policy.

12. Errors, Inaccuracies and Omissions
Sometimes, information on our site or Service may contain errors or inaccuracies, such as in product descriptions, pricing, promotions, shipping charges, delivery times, or availability. We reserve the right to correct these errors, update information, or cancel orders at any time without prior notice, even after an order has been placed. We are not required to update or clarify information unless required by law. Any update dates shown should not be taken to mean that all information has been fully updated.

13. Prohibited Uses
You may not use our site or Service for:

  • Any unlawful purpose

  • Encouraging others to engage in illegal activities

  • Violating any laws or regulations

  • Infringing on our intellectual property or others’ rights

  • Harassing, abusing, or discriminating against others

  • Providing false or misleading information

  • Uploading viruses or harmful code

  • Collecting or tracking others’ personal data

  • Spamming, phishing, scraping, or similar activities

  • Any obscene or inappropriate purpose

  • Interfering with or bypassing the security of the Service

We reserve the right to suspend or terminate your access if you violate any of the above.

14. Disclaimer of Warranties; Limitation of Liability
We do not guarantee that your use of our Service will be uninterrupted, secure, or error-free, or that the results will be accurate or reliable. We may suspend or discontinue the Service at any time without notice. Your use of the Service is at your own risk. All products and services are provided “as is” and “as available,” without any warranties, whether express or implied. To the fullest extent permitted by law, Mio. and its team will not be liable for any loss, injury, or damages of any kind arising from your use of the Service or products, including indirect or consequential losses such as lost profits, data, or savings. Where the law does not allow certain limitations, our liability will be limited to the maximum extent permitted.

15. Indemnification
You agree to indemnify, defend and hold harmless Mio. and our partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

16. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will still be enforced to the fullest extent permitted by law. The unenforceable part will be considered removed from these Terms, and this will not affect the validity or enforceability of the remaining provisions.

17. Termination
Any obligations or liabilities incurred before termination will continue to apply after termination. These Terms remain in effect until terminated by either you or us. You may terminate them at any time by stopping use of our Services or notifying us that you no longer wish to use them. We may also terminate or suspend your access to the Service at any time, without notice, if we believe you have violated these Terms or for any other reason in our sole discretion. If this happens, you remain responsible for any amounts owed up to the date of termination, and we may restrict your access to all or part of the Service.

18. Entire Agreement
Our failure to enforce any right or provision of these Terms does not mean we waive that right or provision. These Terms, together with any policies or operating rules posted on our site, form the entire agreement between you and us regarding your use of the Service. They replace any prior or existing agreements, communications, or proposals, whether written or oral. Any unclear interpretation of these Terms will not be interpreted against the party who drafted them.

19. Governing Laws
These Terms, and any separate agreements for providing Services, are governed by and interpreted in accordance with the laws of Malaysia.

20. Changes to Terms of Service
You may review the most current version of these Terms at any time on this page. We may update, change, or replace any part of these Terms at our discretion by posting updates on our website. It is your responsibility to check this page periodically for changes. Your continued use of our website or Services after changes are posted means you accept those changes.

21. Contact Information
Questions about these Terms of Service should be directed to info.mionutri@gmail.com