Privacy policy
Privacy Policy
This Privacy Policy explains how www.mionutri.com (“Site”, “we”, “us”, or “our”) collects, uses, discloses, and protects your Personal Data when you visit or make a purchase from our Site. By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Personal Data We Collect
We collect Personal Data that is necessary to operate our business and provide our services to you. When you browse our Site, we automatically collect certain device and usage information including your IP address, browser type, time zone, cookies, pages or products viewed, search terms, and interactions with the Site. This information is collected through technologies such as cookies, log files, pixels, and similar tools, and is used to ensure proper Site functionality, improve performance, and analyse user behaviour for optimisation purposes. When you place an order, we collect Personal Data including your name, billing address, shipping address, email address, phone number, and payment information in order to process and fulfil your order, arrange delivery, send confirmations, manage payments, and prevent fraud. When you contact us for customer support, we may collect your contact details, order information, and communication history for the purpose of responding to enquiries and resolving issues. We may also collect Personal Data when you voluntarily provide it to us through newsletters, promotions, surveys, or similar interactions.
2. Use of Personal Data
We use your Personal Data to process and fulfil orders, manage payments, arrange shipping and delivery, provide customer support, communicate order updates, and improve our products, services, and overall user experience. We may also use your Personal Data for internal analytics and business research. Where permitted by law or with your consent, we may use your Personal Data to send you marketing communications about our products, services, promotions, and updates that may be of interest to you. Non-personal or aggregated data may be used to analyse Site performance and improve functionality.
3. Sharing of Personal Data
We do not sell your Personal Data. However, we may share your Personal Data with trusted third-party service providers as necessary to operate our business and fulfill our services, including Shopify for website hosting and order management, payment processors for secure transactions, logistics partners for delivery, and analytics or marketing providers for performance tracking and advertising. We may also disclose your Personal Data if required by law, regulation, legal process, or governmental request, or if necessary to protect our rights, property, safety, or that of others. In the event of a merger, acquisition, or sale of business assets, your Personal Data may be transferred as part of that transaction.
4. Cross-Border Data Transfers
Your Personal Data may be transferred to and stored in countries outside of Singapore or Malaysia, including jurisdictions where our service providers operate. We take reasonable steps to ensure that your Personal Data is protected in accordance with applicable data protection laws.
5. Retention of Personal Data
We retain your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, including legal, tax, accounting, and operational requirements. After this period, your Personal Data will be securely deleted or anonymised unless longer retention is required or permitted by law.
6. Cookies
We use cookies and similar technologies to enable essential Site functions, remember user preferences, analyse traffic, and improve user experience. You may choose to disable cookies through your browser settings, although some features of the Site may not function properly if cookies are disabled.
7. Marketing and Advertising
We may use your Personal Data to provide marketing and advertising that may be relevant to you through platforms such as Google Analytics and Meta advertising tools. You may opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
8. Your Rights (PDPA)
Depending on applicable data protection laws, you may have the right to access, correct, update, or request deletion of your Personal Data, as well as the right to withdraw consent where applicable, subject to legal or operational requirements. To exercise these rights, you may contact us at info.mionutri@gmail.com
9. Data Security
We take reasonable steps to protect your Personal Data from unauthorised access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
10. Third-Party Services
Our Site may contain links to or integrate with third-party websites and services. We are not responsible for the privacy practices, content, or policies of these third parties, and we encourage you to review their privacy policies before providing any Personal Data.
11. Do Not Track
Our Site does not respond to “Do Not Track” signals from browsers.
12. Minors
Our Site is not intended for individuals under 18 years old. We do not knowingly collect Personal Data from children. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us at info.mionutri@gmail.com and we will delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page, and your continued use of the Site after such changes constitutes acceptance of the revised Privacy Policy.
14. Contact Us
If you have any questions about this Privacy Policy or your Personal Data, you may contact us at info.mionutri@gmail.com